Terms of service

OVERVIEW
This website is operated by Jemelma Designs. Throughout the site, the terms “we”, “us” and “our” refer to Jemelma Designs. Jemelma Designs offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

  • Price validity
    All prices quoted are provisional only until order has been accepted by Greenstik Materials Limited. The prices are subject to alteration without notice and, unless otherwise agreed in writing, goods at the prices applicable at the date of despatch. Prices on your invoice are exclusive of V.A.T that will be levied at the current rate at the time of invoice.
  • Payment
    Credit card and debit card payments are processed by Stripe. You do not need to open an account with Stripe or register with them. After selecting Stripe you are taken to Stripe secure website where you can complete credit and debit card transactions in a totally safe environment Or you can use Apple/Android pay via Stripe. No card details can be viewed or accessed by us. Most popular credit and debit cards can be accepted with Stripe's secure card processing facility for Stripe's privacy policy please see the link https://stripe.com/gb/privacy . PayPal express checkout is also available to those who have a PayPal account. Greenstik Materials Ltd does not gather, store or process any card information, we use a 3rd Party financial service provided by Stripe or PayPal.
  • Delivery
    Unless otherwise agreed delivery will be arranged by Greenstik Materials Limited. If the buyer fails to give the Company a proper delivery date & address or transport instruction when required, the buyer shall be liable for any extra transport cost incurred. Free Standard UK delivery will be shipped on the most appropriate service for the order small orders under 2kg will be shipped with Royal Mail Orders over 2kg will be sent either by Royal Mail or in some circumstances our next day courier service. Please allow 2-3 days for orders on Standard UK shipping to arrive as these are not guaranteed services. Should you wish to upgrade to a faster service please contact us for more details. International delivery is possible please contact us via the contact us form for more details.
  • Returns / Cancellation  Policy – Return of goods not suffering from defect will only be accepted by the Company from the buyer with the prior agreement of the Company in writing. Please notify us via e-mail if you would like to return an item purchased from us within 24 hours. As per our terms you will be issued a return authorisation code. Please be aware we cannot be held responsible for any loss or damage during return, so please send items via a tracked or signed for service with appropriate insurance.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).  These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
ices that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. 

ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at mel@jemelmadesigns.co.uk.